South Africa's flag carrier,
South African Airways (SAA), has been named
Best Airline in Africa for the 14th consecutive year in the 2016 edition of the
Skytrax World Airline Awards.
Air Seychelles was named second best airline in Africa, followed by
Air Mauritius. South African carrier,
Kulula, the low-cost airline subsidiary of
British Airways franchise
Comair, gained the seventh highest passenger satisfaction ratings, while budget carrier Mango, also from
South Africa, came in 8th.
Kulula was also named
Best Low-Cost Airline in Africa 2016, followed by
Mango. The category
Best Airline Staff Service in Africa 2016 was won by
Ethiopian Airlines; the winner of 2015,
South African Airways, came in second (Kulula #7, Mango #8).
The Best Airlines in Africa 2016:
- South African Airways (South Africa)
- Air Seychelles (Seychelles)
- Air Mauritius (Mauritius)
- Ethiopian Airlines (Ethiopia)
- Kenya Airways (Kenya)
- TAAG Angola Airlines (Angola)
- Kulula (South Africa)
- Mango (South Africa)
- Royal Air Maroc (Marocco)
- Air Austral (Réunion)
Best Low-Cost Airlines in Africa 2016:
- Kulula (South Africa)
- Mango (South Africa)
- Fastjet (pan-African)
- Jambojet (Kenya)
- fly540 (Kenya)
Best Airline Staff in Africa 2016:
- Ethiopian Airlines (Ethiopia)
- South African Airways (South Africa)
- Royal Air Maroc (Marocco)
- Air Seychelles (Seychelles)
- Air Mauritius (Mauritius)
- Kenya Airways (Kenya)
- Kulula (South Africa)
- Mango (South Africa)
- TAAG Angola Airlines (Angola)
- Egyptair (Egypt)
The
Skytrax World Airline Awards 2016 are based on customer responses to a survey which is run over a period of 10 months (August 2015 - May 2016). 19.2 million customer surveys were completed during that period. The survey, which covered over 280 airlines, measures passenger satisfaction across 41 key performance indicators of airline front-line product and service - including check-in, boarding, onboard seat comfort, cabin cleanliness, food, beverages, inflight entertainment and staff service.
