Cape Town International Airport has been awarded the
Best Airport in Africa by the
Airports Council International (ACI)) in the
Airport Service Quality (ASQ) global awards for the
second time in a row. Durban's
King Shaka International Airport became third and
OR Tambo International Airport in Johannesburg became fifth in the ranking,
Upington International Airport has been awarded
Best Regional Airport and
East London Airport as the
Most Improved Airport in service excellence.
The award ceremony will take place on 24 May 2012 at the
ACI Asia-Pacific Regional Assembly, Conference & Exhibition in Marina Bay Sands, Singapore.
Best airport by region - Africa
- Cape Town
- Cairo
- Durban
- Mauritius
- Johannesburg
The
ASQ passenger survey
measures customer feedback on a range of service delivery parameters
that track the customer experience at an airport from the moment of
arrival to the departure gate. Analysis of this “real-time” data,
recorded on the day of travel, serves as a guide for aligning service
provision with customer expectations. By benchmarking the airport with
other similar airports, ASQ enables airports to see where they stand
relative to their peers and competitors. This helps airports prioritize
improvement projects and validate their investments in new facilities
and services.
They've worked hard, good to see that it is a success.
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