18 February 2011

Airports Council International: Cape Town International Airport is Africa's best aiport 2010

The Airports Council International (ACI) has announced the recipients of the annual Airport Service Quality (ASQ) awards for 2010, which recognize the commitment of airports worldwide to performance excellence.  

Best airports worldwide:
  1. Seoul Incheon (ICN)
  2. Singapore (SIN)
  3. Hong Kong (HKG)       
  4. Beijing (PEK)       
  5. Shanghai Pudong (PVG)
Best airports in Africa:
  1. Cape Town (CPT)
  2. Cairo (CAI)
  3. Johannesburg (JNB)
  4. Durban (DUR)
  5. Nairobi (NBO)
Best airport fewer than 2 million passengers by region
Best improvement award by region
The ASQ passenger survey measures customer feedback on a range of service delivery parameters that track the customer experience at an airport from the moment of arrival to the departure gate. Analysis of this “real-time” data, recorded on the day of travel, serves as a guide for aligning service provision with customer expectations. By benchmarking the airport with other similar airports, ASQ enables airports to see where they stand relative to their peers and competitors. This helps airports prioritize improvement projects and validate their investments in new facilities and services.

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