South African Airways named best airline in Africa!

South Africa's flag carrier, South African Airways (SAA), has been named Best Airline in Africa for the 12th year in a row in the Skytrax World Airline Awards 2014. Air Mauritius was named second best airline in Africa, followed by Air Seychelles. South African budget carrier Kulula, the low-cost airline subsidiary of British Airways franchise Comair, gained the eigth highest passenger satisfaction ratings, while Mango, also a South African low-cost carrier, was voted ninth best airline on the continent.
South African Airways was also named winner in the category "Best Airline Staff Service in Africa". The category "Best Low-Cost Airlines in Africa" was won by Mango, followed by Kulula.

Best Airlines in Africa

1. South African Airways
2. Air Mauritius
3. Air Seychelles
4. Ethiopian Airlines
5. Kenya Airways
6. TAAG Angola Airlines
7. Royal Air Maroc
8. Mango
9. Kulula
10. Air Austral

Best Airline Staff Service in Africa

1. South African Airways
2. Air Mauritius
3. Ethiopian Airlines
4. Mango
5. Air Seychelles
6. Royal Air Maroc
7. TAAG Angola Airlines
8. Kulula
9. Kenya Airways
10. Air Namibia

Best Low-Cost Airlines in Africa

1. Mango (South Africa)
2. Kulula (South Africa)
3. Fastjet (Tanzania)
4. Jambojet (Kenya)
5. fly540 (Kenya)
6. Nouvelair (Tunesia)

The Skytrax World Airline Awards are based on customer responses to a survey which is run over a period of 10 months (August 2013 - May 2014). 18.85 million customer surveys were completed during that period. The survey, which covered over 245 airlines, measures passenger satisfaction across 41 key performance indicators of airline front-line product and service - including check-in, boarding, onboard seat comfort, cabin cleanliness, food, beverages, inflight entertainment and staff service.

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