Following the decision by the Government of Zimbabwe to extend the nationwide lockdown meant to curb the spread of the coronavirus for an indefinite period, Fastjet (Zimbabwe) has adjusted its plans to resume operations. As of 18 May 2020, the airline's services in Zimbabwe and South Africa will remain suspended up to and including 30 June 2020. Fastjet (Zimbabwe) remains committed to resuming flight services earlier than the revised date should there be any easing of the current restrictions on the movement of people.
Fastjet's (Zimbabwe) flexible booking change policy allows unlimited changes with no fees until 30 September 2020 for all affected customers on suspended flights. The airline's call centre, shops, airport ticket sales and trade support services will remain closed will remain closed until further notice.