09 March 2012

South Africa: Cape Town International Airport (CTIA) named "Best Airport in Africa"

Cape Town International Airport has been awarded the Best Airport in Africa by the Airports Council International (ACI)) in the Airport Service Quality (ASQ) global awards for the second time in a row. Durban's King Shaka International Airport became third and OR Tambo International Airport in Johannesburg became fifth in the ranking, Upington International Airport has been awarded Best Regional Airport and East London Airport as the Most Improved Airport in service excellence.
The award ceremony will take place on 24 May 2012 at the ACI Asia-Pacific Regional Assembly, Conference & Exhibition in Marina Bay Sands, Singapore.

Best airport by region - Africa
  1. Cape Town
  2. Cairo
  3. Durban
  4. Mauritius
  5. Johannesburg 
The ASQ passenger survey measures customer feedback on a range of service delivery parameters that track the customer experience at an airport from the moment of arrival to the departure gate. Analysis of this “real-time” data, recorded on the day of travel, serves as a guide for aligning service provision with customer expectations. By benchmarking the airport with other similar airports, ASQ enables airports to see where they stand relative to their peers and competitors. This helps airports prioritize improvement projects and validate their investments in new facilities and services.

1 comment:

  1. They've worked hard, good to see that it is a success.