18 November 2011

South Africa: Airports Company South Africa (ACSA) to improve baggage management

Airports Company South Africa (ACSA) told the media today that certain key elements are currently being implemented to ensure improved overall baggage management, in particular baggage security.
ACSA is therefore improving its baggage operations by a closer collaboration with all the different role players and is furthermore looking at a better leveraging of available real-time bag tracking technology as well at an improved processing of bags that are being transferred on to other destinations and a broader training of baggage handling personnel.

Tebogo Mekgoe, Assistant General Manager for Airport Operations at O.R. Tambo International Airport, Johannesburg, told the journalists: "By way of example, O.R. Tambo International handles about 27 000 outbound bags a day. We have very sophisticated equipment, highly trained personnel and are improving co-operation with stakeholders. That is why, over the past two years, we have seen a decline in terms of mishandled bags* from 18 per 1000 departing passengers in January 2010 passengers to 10,4 per 1000 departing passengers currently".

The global average for mishandled bags is 12/1000 passengers. The International Air Transportation Association (IATA) has set a target to reduce this to 4 mishandled bags per 1000.
As it relates specifically to baggage theft, on average, the number of reported pilfered bags at O.R. Tambo International Airport has improved from 174 bags per month in 2010 to 111 per month this year. The airport processes approximately 700 000 outbound bags per month.

*A mishandled bag is a report of a delayed, damaged and or pilfered bag, which is recorded by either an airline or its handling company on behalf of the passenger and which is handled as a claim.

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