21 June 2017

Skytrax World Airline Awards: Africa's Best Airlines 2017!

Ethiopia's flag carrier, Ethiopian Airlines, has been named Best Airline in Africa in the 2017 edition of the Skytrax World Airline Awards. South African Airways, Africa's best airline for the previous 14 years (!), gained the second highest passenger satisfaction ratings on the continent. Air Mauritius was named third best airline in Africa, followed by Air Seychelles and Kenya's flag carrier Kenya Airways. Fastjet, the pan-Africa low-cost carrier, was named eigth best airline in Africa, followed by Kulula, the low-cost airline subsidiary of British Airways franchise Comair in South Africa, and budget carrier Mango, also from South Africa.

The Best Airlines in Africa 2017:

  1. Ethiopian Airlines (Ethiopia)
  2. South African Airways (South Africa)
  3. Air Mauritius (Mauritius)
  4. Air Seychelles (Seychelles)
  5. Kenya Airways (Kenya)
  6. Royal Air Maroc (Marocco)
  7. TAAG Angola Airlines (Angola)
  8. Fastjet (pan-African)
  9. Kulula (South Africa)
  10. Mango (South Africa)
Fastjet was named best Low-Cost Airline in Africa 2017, followed by Kulula and Mango from South Africa, as well as Jambojet and fly540 from Kenya.

Best Low-Cost Airlines in Africa 2017:

  1. fastjet (pan-African)
  2. Kulula (South Africa)
  3. Mango (South Africa)
  4. Jambojet (Kenya)
  5. fly540 (Kenya)
Namibia's flag carrier Air Namibia was awarded second Best Regional Airline in Africa 2017, while Rwandair, the flag carrier of Rwanda, was named fourth best and Air Botswana, national airline of Botswana, seventh best regional airline in Africa 2017.

Best Regional Airlines in Africa 2017:
  1. Royal Air Maroc (Marocco)
  2. Air Namibia (Namibia)
  3. Tunisair (Tunisia)
  4. RwandAir (Rwanda)
  5. Sénégal Airlines (Senegal)
  6. Afriqiyah Airways (Libya)
  7. Air Botswana (Botswana)
  8. Air Côte d'Ivoire (Ivory Coast)
  9. Air Burkina (Burkina Faso)
  10. ASKY Airlines (West Africa)

South African Airways was given the award for Best Airline Staff in Africa 2017, followed by Africa's Most Improved Airline 2017, Ethiopian Airlines (global ranking #5).

Best Airline Staff in Africa 2017:

  1. South African Airways (South Africa)
  2. Ethiopian Airlines (Ethiopia)
  3. Air Seychelles (Seychelles)
  4. Royal Air Maroc (Marocco)
  5. Kenya Airways (Kenya)
  6. Air Austral (Réunion)
  7. Air Mauritius (Mauritius)
  8. Kulula (South Africa)
  9. Mango (South Africa)
  10. TAAG Angola Airlines (Angola)
World's Most Improved Airlines 2017:
  1. Saudi Arabian Airlines
  2. Iberia
  3. Hainan Airlines
  4. Ryanair
  5. Ethiopian Airlines (Ethiopia)
  6. Philippine Airlines
  7. Fiji Airways
  8. Lufthansa
  9. China Airlines
  10. Hong Kong Airlines
The Skytrax World Airline Awards 2017 are based on customer responses to a survey which is run over a period of 10 months (August 2016 - May 2017). 19.87 million customer surveys were completed during that period. The survey, which covered over 325 airlines, measures passenger satisfaction across 41 key performance indicators of airline front-line product and service - including check-in, boarding, onboard seat comfort, cabin cleanliness, food, beverages, inflight entertainment and staff service.

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