AirHelp, a Berlin-based claims management company that promotes and enforces air passenger rights in cases of flight disruptions, has assessed and ranked 194 of the world’s biggest and best known airports for its annunal Global Airport Ranking. In order to ensure a reliable ranking, AirHelp has taken information on each airports’ on-time performance (60% of the total score) from its own database, and combined it with passenger insight on the facilities (food & shops - 20% of the score) and experience of using the airports (customer opinion - 20% of the score). This score looks at flights taken from 01 January 2023 to 30 September 2023.
According to the findings of the ranking, Cape Town International Airport (CPT) in Cape Town, South Africa, is the world's third-best airport in 2023 with an AirHelp score of 8.48 (OTP: 8.6, Customer Opinion: 8.1, Food & Shops: 8,5). Overall winner of AirHelp's Global Airport Ranking 2023 is Muscat International Airport (MCT) in Muscat, Oman, followed by Recife/Guararapes–Gilberto Freyre International Airport (REC) in Recife, Brazil.
21 December 2023
South Africa: Cape Town International Airport (CPT) ranked third-best airport in the World!
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