King Shaka International Airport in Durban named second Best Airport in Africa!

Airports Council International (ACI), the trade association of the world’s airports, has announced the recipients of the prestigious 2014 Airport Service Quality (ASQ) Awards. Sir Seewoosagur Ramgoolam International Airport (MRU) on Mauritius was named Best Airport in Africa 2014, follwed by King Shaka International Airport (DUR) in Durban, Cape Town International Airport (CPT) in Cape Town, OR Tambo International Airport (JNB) in Johannesburg and Jomo Kenyatta International Airport (NBO) in Nairobi (Kenya). Upington International Airport in Upington has been awarded Best Regional Airport in Africa (fewer than 2 million passengers per year), while Sir Seewoosagur Ramgoolam International Airport (MRU) also scooped the award for Best Improvement.

Best Airport by Region - Africa:

1. Sir Seewoosagur Ramgoolam International Airport (MRU) on Mauritius
2. King Shaka International Airport (DUR) in Durban
3. Cape Town International Airport (CPT) in Cape Town
4. OR Tambo International Airport (JNB) in Johannesburg
5. Jomo Kenyatta International Airport (NBO) in Nairobi

The ASQ Survey covers 34 key service areas and includes 8 major categories such as access, check-in, security, airport facilities, food and beverage, retail and more. All participating airports use the same survey questions, creating an industry standard set of responses that allows participants to track and analyze their performance, as well as benchmark results against airports across the globe. All participating airports can view the ASQ survey results of all other participating airports on a confidential basis.

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