Airports Council International (ACI) has announced the winners of the
Airport Service Quality (ASQ) awards 2012.
Cape Town International Airport was named
Best Airport in Africa for the
third time in a row.
King Shaka International Airport in
Durban became second, while
OR Tambo International Airport in
Johannesburg was voted fifth in the ranking.
Upington International Airport in
Upington has been awarded
Best Regional Airport (fewer than 2 million passengers per year) and
Moi International Airport in
Mombasa (Kenya) has been awarded with the "Best Improvement" award.
Best airport by region - Africa
- Cape Town
- Durban
- Cairo
- Mauritius
- Johannesburg
The award ceremony will take place at the
ACI Europe / World Annual Congress and Exhibition 2013 in
Istanbul Congress Centre,
Istanbul, Turkey (10-12 June 2013).
The
ASQ passenger survey
measures customer feedback on a range of service delivery parameters
that track the customer experience at an airport from the moment of
arrival to the departure gate. Analysis of this “real-time” data,
recorded on the day of travel, serves as a guide for aligning service
provision with customer expectations. By benchmarking the airport with
other similar airports,
ASQ enables airports to see where they stand
relative to their peers and competitors. This helps airports prioritize
improvement projects and validate their investments in new facilities
and services.
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