South African National Parks (SANParks) will introduce new terms and conditions for accommodation sales as of 01 January 2013. The new rules state that the first deposit to be paid 30 days after the booking was made will be increased to 50% as compared to the current payment of 33%. The second deposit of 50% must be paid 60 days before arrival in the new rules, whereas in the past 67% payment had to be made 30 days prior to arrival. With the new rules, the due date of the deposit will not be able to be extended as reservations consultants at Central Reservations and at Camp receptions will not be able to change the date as the system is programmed to only confirm reservations that have an exact amount of the deposit due paid on time.
According to Bheki Zwane, SANParks General Manager, the reason for the new T&C are to be in line with industry standards and also to increase short and long term availability of the accommodation. SANParks hopes to encourage full payment long before arrival and minimize no shows without payment through the new rules-
The new T&C will not affect old bookings that are already in SANParks' system unless a new arrival date is requested by the client. Online bookings will not be affected as they require full payment upfront. The current public cancellation fee rules will also not be affected by these changes.