10 March 2020

Survey: King Shaka International Airport (DUR) in Durban named best airport in Africa!

Airports Council International (ACI) World, the only global trade representative of the world's airport authorities, has announced the winners of the prestigious 2019 Airport Service Quality (ASQ) Awards. The awards recognize those airports around the world that deliver the best customer experience in the opinion of their own passengers. King Shaka International Airport (DUR) in Durban has been named "Best Airport in Africa" (between 5 and 15 million passengers) followed by Mohammed V International Airport (CMN) in Casablanca, Marocco. George Airport (GRJ) in George scooped the award for "Best Airport in Africa" (under 2 million passengers per year), followed by Kimberley Airport (KIM) in Kimberley and Upington International Airport (UTN) in Upington.

The annual Airport Service Quality (ASQ) Awards are based on the globally-established Airport Service Quality (ASQ) programme, which measures passengers' satisfaction across 34 key performance indicators. In 2019, more than half of the world’s 8.8 billion travellers passed through an ASQ airport.

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