Airports Council International (ACI), the only global trade representative of the world's airport authorities, has announced the winners of the prestigious 2018 Airport Service Quality (ASQ) Awards. King Shaka International Airport (DUR) in Durban has been named "Best Airport in Africa" (between 5 and 15 million passengers) followed by Mohammed V International Airport (CMN) in Casablanca, Marocco. Kimberley Airport (KIM) in Kimberley scooped the award for "Best Airport in Africa" (under 2 million passengers per year), followed by Port Elizabeth National Airport (PLZ) in Port Elizabeth and Upington Airport (UTN) in Upington.
The annual Airport Service Quality (ASQ) Awards are based on the globally-established Airport Service Quality (ASQ) programme, which measures passengers' satisfaction across 34 key performance indicators. Three quarters of the world's 100 busiest airports are part of the ASQ programme which means that, in 2018, more than half of the world’s 8.3 billion travellers passed through an ASQ airport.
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