South Africa's flag carrier, South African Airways, have been awarded a 4-star ranking from Skytrax for the 12th consecutive year. The airline is currently the only carrier on the African continent to have achieved the 4-star rating. In a statement issued on 17 Jan 2013, Skytrax chief executive, Edward Plaisted, said: "South African Airways have both maintained and improved quality levels throughout the past year, and continue to delivering world-class Product and Service standard to their customers, making their 4-Star ranking well-deserved."
is an aviation research organisation specialised in quality audit and
research work for commercial airlines and airports throughout the world. The Skytrax Star Ranking audit examines more than 800 areas of product and service delivery, across both airport operations and the cabin experience. The organisation completed quality audit checks with South African Airways during 2013, examining in detail all product and service delivery areas across both international and domestic routes.