South Africa's flag carrier, South African Airways, has earned a 4-star ranking from Skytrax for the 11th consecutive year. In a statement issued on 12 Feb 2013, Skytrax chief executive, Edward Plaisted, said: "South African Airways have managed to maintain quality levels throughout the past year and are delivering a solid project and service standard to their customers, making their 4-star ranking well-deserved."
Skytrax is an aviation research organisation specialised in quality audit and research work for commercial airlines and airports throughout the world. It's star-rating is based on professional evaluation conducted by Skytrax' in-house airline audit specialists and not on customer feedback or reviews. The Skytrax star ranking audit examines more than 800 areas of product and service delivery, across all areas of the airport operations and the cabin experience and provides the world airline industry and it's customers with a professional, unified quality classification system that is the internationally recognised symbol of airline product and service standards.Congrats South African Airways!