12 March 2013

South Africa: Cape Town International Airport (CTIA) named "Best Airport in Africa" for the third time in a row

Airports Council International (ACI) has announced the winners of the Airport Service Quality (ASQ) awards 2012. Cape Town International Airport was named Best Airport in Africa for the third time in a row. King Shaka International Airport in Durban became second, while OR Tambo International Airport in Johannesburg was voted fifth in the ranking. Upington International Airport in Upington has been awarded Best Regional Airport (fewer than 2 million passengers per year) and Moi International Airport in Mombasa (Kenya) has been awarded with the "Best Improvement" award.

Best airport by region - Africa
  1. Cape Town
  2. Durban
  3. Cairo
  4. Mauritius
  5. Johannesburg
The award ceremony will take place at the ACI Europe / World Annual Congress and Exhibition 2013 in Istanbul Congress Centre, Istanbul, Turkey (10-12 June 2013).

The ASQ passenger survey measures customer feedback on a range of service delivery parameters that track the customer experience at an airport from the moment of arrival to the departure gate. Analysis of this “real-time” data, recorded on the day of travel, serves as a guide for aligning service provision with customer expectations. By benchmarking the airport with other similar airports, ASQ enables airports to see where they stand relative to their peers and competitors. This helps airports prioritize improvement projects and validate their investments in new facilities and services.

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