Both South African Airways and Mango currently offer 200 return flights per week between Johannesburg and Durban and 278 return flights per week between Johannesburg and Cape Town.
To enhance efficiencies and to provide more diverse offering to customers, whilst responding to demand, the two airline brands will ensure seamless implementation of the revised schedule with effect from 15 January 2018. Once fully implemented Mango will operate 132 return flights on the Johannesburg <> Durban route and 116 return flights on the Johannesburg <> Cape Town route per week. South African Airways will operate 68 return flights between Johannesburg and Durban, and 162 return flights between Johannesburg and Cape Town.
Whilst a seamless booking change is anticipated, assistance will be provided to all ticketed passengers holding South African Airways' Tickets (only) via any of South African Airways' call centres, city travel offices or dedicated travel agent with the following conditions.
The following rebooking conditions apply:
- Rebook onto another South African Airways (SA code) flight for a later date at no extra charge and subject to availability of the same booking class.
- Change of cabin will not be permitted
- This policy is applicable to South African Airways flights only, issued on SA (083) ticket stock on or before 12 December and not on separate tickets of other airlines
- Tickets must be re-issued on or before 31 December 2017
Members of Voyager, South African Airways' frequent flyer programme, will continue to earn Miles on Mango operated flights if booked on South African Airways' SA code and will continue to enjoy South African Airways' baggage allowance, lounge access and a seamless transfer on to the regional and international network services of South African Airways. Voyager members can also spend their Miles on Mango operated flights, by utilising Miles or a combination of Miles and a range of payment options.